Our impact in 2025

Clients and prospects

• Financial inclusion.
• Empowering women.
• Socioeconomic progress.
• Client Protection Principles.

1,536.9m

Total loans disbursed

84%

Client satisfaction

97%

Female clients

88%

Social Performance
Indicator (‘SPI’)

Colleagues

• Job creation.
• Training and development.
• Positive and stable work environment.

72%

Employee satisfaction

201,704

Hours training¹

15,191

Number of employees

_{1 Excludes on-the-job training}

Communities and the environment

• Clients trading in the community.
• Community projects.
• Inflow of capital.
• Minimising environmental impact.

668k

Community project spend (USD)

103

Branches added

558k

Environmental efforts spend (USD)

Countries

• Company taxes paid to government.
• Higher spending due to increased income of clients.

49.7m

Taxes (USD)

Contribution to economic development of country through clients’ increased income.

Regulators and industry bodies

• Sustainable lending environment.
• Reliable business partner.
• Supporting policy making.
• Promoting international standards for compliance

13

Membership at central banks and securities exchange

Association with many regulators and industry bodies to contributeto a sustainable microfinance environment.

Shareholders and investors

• USD returns including projected regular dividends.
• Advanced financial inclusion.

[54%]

Public float

[USD XXX]

Dividend (per share)

43.4%

Return on Equity (‘ROE’)